bite.je — Training Guide

1Getting started

Create your bite.je account in under 60 seconds.

Visit bite.je in your browser or open the bite.je app on iOS or Android.
Tap Sign Up. Enter your name, email, mobile number, and a password. Alternatively, sign in with Apple or Google.
Verify your email. Open the confirmation email we send and click the link to activate your account.
Add a delivery address. Postcode lookup auto-fills the rest. You can save Home, Work, and other addresses.
You're in. Browse restaurants near you, save favourites, and place your first order.

Tip: Turn on push notifications so you get live updates when your food is being prepared, picked up, and delivered.

2Placing an order

From browsing to checkout in a few taps.

Choose a restaurant. Filter by cuisine, dietary preferences, distance, or open-now. Each listing shows opening hours and live status.
Build your order. Add items, choose options (size, sides, allergens), and add special instructions per dish.
Review the basket. Subtotal, delivery fee, and any active discount are shown clearly. No hidden charges.
Pick delivery or collection. Select the time slot — ASAP or scheduled later.
Pay securely. Card, Apple Pay, Google Pay, or saved card. Add a tip for the driver at this step if you'd like.
Confirmation. You'll receive an email plus a push notification with your order number and ETA.

3Live order tracking

See where your food is, in real time.

Once your order is placed, the tracking screen shows a live progress bar with five stages:

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Received

Restaurant has been notified.

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Accepted

Kitchen has confirmed your order.

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Preparing

Your food is being cooked.

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On the way

Driver assigned, live map shown.

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Delivered

Enjoy your food.

When the driver is en route, a live map shows their position, your address, and an updated ETA. You can message the driver directly from the screen if needed.

4Loyalty & rewards

Earn 1% back on every order — automatically.

Every bite.je customer earns 1% cashback in bite credit on the subtotal of every completed order. No sign-up required, no codes to remember.

Credit is applied to your wallet within 24 hours of delivery.
Use credit at checkout against any restaurant on the platform.
No expiry as long as your account is active.
Watch for bonus rewards events — double credit weekends, new restaurant launches, and referral bonuses.

Refer a friend: Share your unique link. When they place their first order, you both get £5 credit.

5Payments & tipping

Payment methods

Credit and debit cards (Visa, Mastercard, Amex)
Apple Pay
Google Pay
bite.je wallet credit (loyalty + referrals)

Tipping your driver

You can add a tip during checkout or up to 24 hours after delivery from the order receipt screen. 100% of tips go directly to your driver — bite.je never takes a cut of tips.

Receipts: Every order generates a VAT receipt emailed automatically. You can also re-download any receipt from Account → Orders.

6Managing your account

Addresses — add, edit, remove. Set a default.
Payment methods — store cards securely; remove any time.
Order history — re-order favourites with one tap.
Notifications — choose email or push for each event type.
Allergens & dietary preferences — set once; menus highlight compatible items.
Privacy — export or delete your data at any time.

Need help?

Live chat is available 7 days a week from 10:00–22:00 inside the app. Email help@bite.je or call our local Jersey support line.

7Customer FAQ

What's the minimum order value?

Each restaurant sets its own minimum, shown clearly on the listing page before you add items.

How long does delivery take?

Typical delivery is 25–45 minutes depending on restaurant prep time and distance. Live ETA is shown throughout.

Can I change or cancel my order?

You can cancel free of charge until the restaurant accepts the order. After that, contact support — partial refunds may apply.

What if my order arrives wrong or late?

Open the order in your app and tap Report an issue. Our team responds within minutes and arranges a refund or credit where appropriate.

Is my payment information safe?

Yes. We use PCI-DSS certified payment processing. Card numbers are never stored on our servers.

Can I order for collection instead of delivery?

Yes — choose Collection at checkout. You'll get a ready-time and skip the delivery fee.

1Onboarding

From sign-up to taking orders in under 7 days.

Sign the partner agreement. Single page, plain English. 5% commission per order — the lowest in Jersey.
Send us your menu. Photograph it, PDF it, or just text it over. Our team scans, structures, and uploads everything for you using our automated menu builder.
Hardware install. We deliver and set up a tablet free of charge. In-person or remote setup — your choice.
Branding shoot (optional). Restaurant cover photo, hero dish, logo. Free for the first 40 partners.
Go-live training. 30-minute walkthrough with your team in your kitchen — covered in this guide.
You're live. Listed on bite.je, ready to take orders.

Launch boost: For your first 40 orders, bite.je shares 5% of platform revenue back with you — a launch credit that lands in your payout the following week.

2Dashboard tour

Everything in one place. Built for mobile and tablet first.

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Live Orders

Real-time queue with audible alert.

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Hours

Open/close times, holidays, breaks.

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Promotions

Discounts, bundles, time-of-day deals.

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Drivers

Multi-stop routing, assignments.

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Reports

Sales, items, hours, payouts.

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Customers

Insights, repeat orders.

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Settings

Bank details, staff, integrations.

The dashboard works on the supplied tablet, any phone, or laptop. Single sign-on for staff with role-based access.

3Menu management

Add an item, change a price, mark something sold out — all in seconds.

Automated menu uploads

Send us your existing menu in any format — printed sheet, Word, PDF, photograph, or website link. Our OCR plus menu builder structures it into categories, items, options, and modifiers. You get a draft to review before it goes live.

Editing an item

Open Menu → tap the item.
Edit name, description, price, allergens, image, or modifiers.
Toggle availability — visible, hidden, or sold out for today.
Tap Save. The change is live within seconds across the site, app, and any in-restaurant tablet.

Bulk changes

Adjust prices across a category in one go (e.g. +5% on all pizzas) or hide an entire section while you reset stock.

Image tip: Square images at least 1200×1200 px. Daylight, food angled at 30°, neutral background. Need help? Book a free shoot — see Marketing below.

4Hours & closures

Standard hours — set weekly opening and closing for each day.
Break times — block the lunch-to-dinner gap so no orders come through.
One-off closures — bank holidays, private events, deep cleans.
Emergency close — one tap pauses orders for 30, 60, or 120 minutes. Used when you're overwhelmed in the kitchen.
Auto-pause — when your order queue exceeds a threshold you set, new orders pause automatically until the kitchen catches up.

Important: Use Emergency Close rather than rejecting orders. Rejections affect your search ranking and customer experience.

5Receiving orders

Audible alert when a new order arrives on the tablet.
Review items, customer name, delivery address, and any special notes.
Accept with a single tap. Set a prep time (default options 15/20/25/30 min — adjustable per order).
Cook. Status updates to the customer happen automatically.
Mark ready. Driver is assigned, your kitchen is notified when they're 5 minutes out.
Handover. Driver scans the order QR — chain of custody is logged.

If you can't accept an order (you're full, ingredient out, closing soon), tap Pause incoming instead of rejecting individual orders.

6Drivers & multi-stop maps

Smart routing for in-house drivers or bite.je fleet.

If you use your own drivers, the driver app lets you assign and route orders intelligently:

Multi-stop routing — combine up to 4 nearby orders into one optimised route. Map shows stops in delivery order with live ETAs per drop.
Driver pool — see who is available, on a run, or signed off.
Auto-assign — system suggests the best driver based on proximity, current load, and order timing.
Live tracking — both kitchen and customer see driver progress on the map.
Proof of delivery — photo or PIN on drop, timestamped.

No in-house drivers? bite.je's fleet handles it — same dashboard, same tracking, no extra setup.

Stats: Restaurants using multi-stop routing average 28% more deliveries per driver-hour.

7Custom promotions

Build any deal you can think of — no developer required.

Use the Promotions builder to create:

Percentage discounts (e.g. 20% off Mondays)
Fixed-amount discounts (e.g. £5 off when you spend £25)
Buy-one-get-one or buy-X-get-Y
Free delivery thresholds
Bundle deals (e.g. main + side + drink)
Time-windowed offers (e.g. happy hour 14:00–17:00)
New-customer offers
Loyalty boosts (e.g. 5x credit this weekend)

Each promotion has a live preview, a usage cap (per customer or total), and built-in reporting so you can see uplift vs baseline.

8Tips & payouts

Tip management

bite.je organises tips for you:

Customer tips go to the assigned driver automatically — 100%, no commission deducted.
In-store tip jar mode lets walk-in customers add a tip via the payment screen, pooled across your staff.
Tip reports break down who received what — useful for monthly payroll.

Payouts

Daily or weekly bank payouts (you choose). Every payout email lists orders, gross sales, commission, refunds, and tips so reconciliation is straightforward.

9Reporting

The numbers you need, when you need them.

Sales

Daily, weekly, monthly. Compare YoY.

Best sellers

Hour-by-hour

Peak demand windows.

Repeat customers

Loyalty share of revenue.

Avg order value

Tracked over time.

Driver performance

Deliveries / hour, ratings.

Refunds & issues

Root-cause tagged.

VAT report

Quarterly, export-ready.

Export any report as CSV or PDF. Schedule a weekly summary email to your accountant.

10Marketing & optional website

What bite.je does for you

Listed on bite.je with full search and category placement.
Featured rotation on the homepage during your launch month.
Cross-promotion through bite.je email and push channels.
Social-media features in our Instagram and TikTok schedule.
Local press and Jersey-events tie-ins handled by the bite team.

Your own branded site (optional, low cost)

Want your own website? We build a simple, clean, professional branded site that plugs straight into your bite.je menu and ordering. £100 one-off setup + £10/month — no separate menu to maintain.

Example: The Slip — beach bistro in Jersey. Pizza, pasta, seafood. Branded site live on its own domain, orders flow through bite.je.

11Hardware & IT support

Tablet provided free — pre-configured and tested.
Driver phone — optional, set up with the driver app.
Remote support — screen-share fix in minutes during opening hours.
On-site support — Jersey-based team. We come to you for anything physical.
Backup tablet — overnight swap if anything goes wrong with yours.
Wi-Fi check — connection diagnostics built into the dashboard.

Emergency: Service desk number is on a sticker on the back of every tablet. We answer within 60 seconds during service hours.

12Restaurant FAQ

How much does bite.je cost me?

5% commission on each order — flat. Compare with 8% on food.je. No setup fees. No hardware fees. Optional branded website at £100 setup + £10/month.

Do I have to sign an exclusivity agreement?

No. You can list on other platforms at the same time. We earn your business with lower commission and better tools, not contract lock-ins.

How quickly do I get paid?

Daily or weekly bank transfer — your choice. Payouts include a full reconciliation email.

What if my internet goes down?

The tablet has a 4G fallback (data SIM provided). If both fail, orders revert to phone-call confirmation; bite.je staff call you directly.

Can my staff have separate logins?

Yes — front-of-house, kitchen, manager, and owner roles. Each role has different permissions and the activity log shows who did what.

How do I add a new dish during the day?

Menu → Add Item → fill in details → Save. Live within seconds. No restart needed.

What happens to my data if I leave?

You can export all menus, customer insights, and historical reports as CSV at any time. Data is yours.

★Why partner with bite.je?

Feature	bite.je	food.je (typical)
Commission per order	5%	8%
Customer loyalty (cashback)	1% to customer	None
Hardware	Free, installed	Often charged
Multi-stop driver routing	Built-in	Limited
Automated menu uploads	OCR + done-for-you	Manual
Own branded website	£100 setup + £10/month	Not offered
Launch revenue share	5% back, first 40 orders	None
Local Jersey support	On-island, in-person	Phone only